WELCOME BONUS 300%
UP TO €2000 + 100
FREE SPINS
UP TO €2000 + 100
FREE SPINS
Home → FAQ
Frequently asked questions about Smokace Casino
Does the app run stably on iOS 13?
The Smokace Casino app requires iOS 13+ for stable operation, with a download size of approximately 60 MB. This is comparable to the Android app, which needs Android 8.0+ and is around 45 MB. Both versions necessitate a minimum of 2 GB of RAM. Players using older iOS versions might encounter performance issues, potentially impacting their live dealer sessions.
Live dealer games, such as those found at Smokace Casino, are often more demanding on device resources due to the streaming video feed. The 2 GB RAM requirement is standard for mobile gaming apps of this nature. For iOS 13 and above, the 60 MB app size suggests a comprehensive feature set is available for players.
While the app is designed for iOS 13+, performance can still vary based on the specific device model and network conditions. Players experiencing instability with the app on iOS 13 might consider accessing the live casino via a mobile browser as an alternative. This can sometimes offer a more reliable experience if the native app encounters compatibility problems.
Why is the maximum bet 5 EUR during bonus?
During bonus play at Smokace Casino, the maximum bet is capped at 5 EUR, a common restriction across many online casinos. This limit is in place to prevent bonus abuse and to manage the casino's risk exposure. For instance, placing multiple large bets could rapidly deplete bonus funds or meet wagering requirements too quickly.
This 5 EUR maximum bet applies even if the player intends to wager more on a single spin or hand, particularly in live dealer games where betting rounds can be swift. The bonus terms state a 300% welcome bonus up to 2,000 EUR, and this wagering restriction ensures a balanced playthrough. Exceeding this limit can lead to bonus forfeiture.
The wagering requirement for the bonus is between x35 and x45, and the 5 EUR bet limit influences how long it takes to meet these conditions. For example, wagering 2,000 EUR with a x40 requirement would necessitate 80,000 EUR in total bets. With the 5 EUR cap, this would translate to a minimum of 16,000 individual bets, a substantial number of spins or hands.
Why was my withdrawal stopped without KYC?
Withdrawals at Smokace Casino are subject to Know Your Customer (KYC) verification, which includes submitting an ID and proof of address. This process is standard for anti-money laundering regulations and fraud prevention. The proof of address must be recent, typically no older than 3 months. Without completing KYC, withdrawals are typically halted.
The KYC process at Smokace Casino is usually completed within 24-48 hours once all required documents are submitted. This timeframe is consistent with industry standards and aims to expedite the verification without compromising security. Players should ensure their documents are clear and legible to avoid delays in this crucial step.
If a withdrawal was stopped, it is highly probable that the KYC verification has not yet been successfully completed or initiated. For instance, a player attempting to withdraw funds before submitting a valid utility bill or bank statement as proof of address would encounter this issue. This ensures that all transactions are legitimate and that the account holder is verified.
Which method matches the 20 EUR minimum deposit?
Several payment methods at Smokace Casino support a minimum deposit of 10 EUR, which meets the 20 EUR threshold. These include Visa/Mastercard and CashLib. Both options allow for instant deposits, ensuring players can fund their accounts quickly to access live dealer games. The minimum for both is 10 EUR.
For Visa/Mastercard, deposits are instant with no fees, and withdrawals are processed within 1-3 business days, with limits ranging from 10 EUR to 5,000 EUR. CashLib also has a 10 EUR minimum deposit and no fees, but withdrawals are not available through this method. Players aiming for a 20 EUR deposit can comfortably use either.
The 10 EUR minimum deposit applies to both Visa/Mastercard and CashLib, meaning a 20 EUR deposit is well within the capabilities of these options. While CashLib is a prepaid option, its deposit functionality aligns with the minimum requirement. For players seeking a 20 EUR deposit and the possibility of withdrawals, Visa or Mastercard would be the more suitable choice.
What does Hold and Win mean on 5x3 reels?
The 'Hold and Win' feature, often found on 5x3 reels like in games such as Book of Demi Gods 2, is a bonus game mechanic. On 5x3 reels, this typically involves landing a specific number of scatter or bonus symbols to trigger a respins feature. During these respins, certain symbols are held in place, offering opportunities for bigger wins.
In Book of Demi Gods 2, which features high volatility and an RTP of 95.90%, the 'Hold and Win' aspect would likely be triggered by landing specific symbols that lock onto the 5x3 grid. The game offers paylines and a maximum win multiplier of x5000. The volatility means wins can be infrequent but potentially large.
The 'Hold and Win' mechanic on 5x3 reels is designed to increase player engagement and potential payouts by offering a secondary bonus round. While slots contribute 100% to wagering, live dealer games contribute only 10%. Therefore, a player using a bonus might focus on slots to meet the wagering requirement of x35-x45, rather than live games, if pursuing a 'Hold and Win' feature.
Quick answers to common questions
| Question | Short Answer |
|---|---|
| What welcome bonus is available? | 300% welcome bonus up to €2,000 plus 100 free spins |
| What is the minimum deposit? | from EUR 10, depending on the method |
| How long does a withdrawal take? | e-wallets and crypto usually same day, cards 1-3 business days |
| Is there a mobile app? | yes, for Android and iOS plus a mobile web version |
| Can games be tested for free? | yes, most slots run in demo mode without a deposit |
| How do I reach support? | live chat and email, around the clock |
| Which currencies are accepted? | EUR and other common currencies |
Which studios use 6x5 reels instead of 5x3?
The game Sun of Egypt 3, developed by 3 Oaks Gaming, features a 5x3 reel layout. This configuration is common among many slot titles from various providers. Players can expect a standard grid for gameplay across its features.
While Sun of Egypt 3 by 3 Oaks Gaming adheres to the 5x3 reel structure, some studios do offer alternative layouts. These can include 6x5 reels or even more complex grid designs. These variations aim to provide different player experiences and potential winning combinations.
The choice of reel format impacts the number of possible paylines and the overall volatility of a slot game. A 5x3 grid, as seen in Sun of Egypt 3, typically offers a balanced gameplay experience. Exploring games with different reel setups can introduce new dynamics to slot play.
How do I calculate x35 on 100 EUR bonus credit?
To calculate the wagering requirement for a €100 bonus with a x35 multiplier, the total turnover needed is €3,500. This figure is derived by multiplying the bonus amount (€100) by the wagering requirement (x35). This represents the total value of bets that must be placed.
The wagering requirement of x35 applies to the bonus amount received. For a €100 bonus, this means placing bets totaling €3,500 before any winnings can be withdrawn. This is a standard calculation for many online casino bonuses.
It is important to note that not all games contribute equally to wagering requirements. For instance, live dealer games typically contribute 10% towards the x35 requirement. This means a €10 bet on a live game would only count as €1 towards the €3,500 target.
Which documents are accepted for verification within 48 hours?
For verification within 24-48 hours, a valid identification document is required. This typically includes a government-issued photo ID such as a passport or driver's license. The document must clearly display the player's name, photo, and date of birth.
In addition to identification, proof of address is necessary for the KYC process. This document should be no older than 3 months and can be a utility bill or a bank statement. It serves to confirm the player's residential details.
These documents are crucial for ensuring account security and compliance with regulations. Once submitted, the verification process is usually completed within 24 to 48 hours, allowing for smoother transactions thereafter.
How many bets are needed for x45 in table games?
Wagering table games at a 10% contribution rate means that for every €10 bet placed, only €1 counts towards the x45 wagering requirement. To meet a requirement of €4,500 based on a €100 bonus, for example, a player would need to wager €45,000 in table games.
The 10% game contribution for table games significantly increases the amount of money that needs to be wagered to clear a bonus. If a bonus requires x45 wagering, a player betting €10 on a table game will only reduce the total wagering by €1.
Therefore, to fulfill an x45 wagering requirement through table games alone, the total amount wagered would need to be substantially higher than if playing slots, which contribute 100%. This makes slots a more efficient option for clearing bonus funds.
How do I cancel a bonus before wagering?
Players can typically cancel a bonus before meeting the wagering requirements, though specific terms may apply. This action usually results in the forfeiture of the bonus amount and any winnings accrued from it. It is advisable to check the casino's terms and conditions for details.
The wagering requirement for the welcome bonus is set at x35 to x45, with a validity period of 30 days. Canceling a bonus before this period expires and before wagering is met will mean losing the bonus funds. This is a standard casino practice.
If a bonus is canceled, all associated wagering obligations are removed. However, any money wagered from the player's own deposit or any winnings generated from the bonus will also be voided. This highlights the importance of understanding bonus terms.
How do I deposit with CashtoCode without a bank account?
The minimum deposit amount accepted at Smokace Casino is 10 EUR, making it accessible for players on a budget. This minimum applies across various payment methods, ensuring a low barrier to entry. This allows players to start with a small amount, such as 10 EUR, without needing a bank account for the transaction.
For players using Paysafecard, deposits are instant and can be made from 10 EUR up to 1.000 EUR. This prepaid option bypasses the need for direct bank interaction. Unlike bank transfers which take 1-3 business days, Paysafecard transactions are immediate.
While CashtoCode is not explicitly mentioned in the provided data, Paysafecard serves as a viable alternative for those seeking to deposit without a bank account. The 1.000 EUR limit on Paysafecard deposits is a significant consideration for high rollers.
What is the benefit of La Partage in French Roulette?
The provided data does not specify the presence or benefits of La Partage in French Roulette at Smokace Casino. La Partage is a rule typically found in French Roulette that reduces the house edge on even-money bets. Without this rule, the standard house edge applies to these bets.
The standard wagering contribution for table games, including roulette variants, is 10% towards bonus turnover requirements. This means that for every 10 EUR wagered on a table game, only 1 EUR counts towards meeting the 35x to 45x wagering. This is considerably lower than slots, which contribute 100%.
Players should be aware that if a specific roulette variant like French Roulette offers La Partage, it significantly alters the payout structure and theoretical return. However, as this is not detailed, players can expect standard roulette rules and wagering contributions.
How does Live Blackjack differ from RNG Blackjack?
Live Blackjack at Smokace Casino offers a more immersive experience compared to Random Number Generator (RNG) Blackjack, featuring real dealers and human interaction. The game mechanics remain similar, but the social aspect and visual presentation are distinct. Unlike RNG versions, players interact with a live dealer.
The wagering contribution for live games, including Live Blackjack, is set at 10%. This means that only 10% of any bet placed on Live Blackjack counts towards fulfilling the bonus wagering requirements, which range from 35x to 45x the bonus amount. For example, a 5 EUR bet only contributes 0.50 EUR.
While RNG Blackjack offers instant gameplay and can be played at any time, Live Blackjack is played in real-time and may involve waiting for a seat at a busy table. The welcome bonus of 300% up to 2.000 EUR plus 100 free spins has a 30-day expiry, applicable to all game types.
When do the 100 free spins expire?
The 100 free spins awarded as part of the welcome bonus package at Smokace Casino are subject to a 30-day expiration period. This timeframe begins from the moment the bonus is claimed. Players must utilize all free spins within this 30-day window to avoid forfeiting them.
The welcome bonus itself, which includes the 300% match up to 2.000 EUR and the 100 free spins, also adheres to the 30-day validity. Any unused bonus funds or free spins remaining after this period will be removed from the player's account. This timeframe is consistent across the entire bonus offer.
It is crucial for players to be aware of this 30-day expiration to maximize the value of their welcome bonus. The wagering requirements for the bonus, set between 35x and 45x, must also be met within this 30-day period. The maximum bet allowed while the bonus is active is 5 EUR.
Which studios supply most slots in the catalog?
Betsoft is a prominent studio supplying slots to Smokace Casino, with titles like Total Overdrive featured. This particular slot boasts an RTP of 96.92% and medium volatility. The game features 3 reels and 5 paylines, offering a classic slot experience with modern features.
While Betsoft is noted, the data does not provide a comprehensive list of all studios or specify which supplies the 'most' slots. However, the presence of Betsoft indicates a focus on high-quality, feature-rich slot games. Players can expect a diverse range of themes and mechanics from such providers.
The maximum win potential on Betsoft's Total Overdrive is up to 1450 times the stake, with a mid-level volatility. This offers a balance between frequent smaller wins and the possibility of larger payouts. All slots contribute 100% towards meeting bonus wagering requirements.
Contact
Live - online chat
Banking
Providers
Smokace Casino 2026